Maximising response in an address-based push-to-web survey: adjusting the communication and incentive strategies

Publication type

Understanding Society Working Paper Series

Series Number

2025-11

Series

Understanding Society Working Paper Series

Authors

Publication date

June 19, 2025

Abstract:

Push-to-web designs, where an offline mode is used to invite sample members to complete a web questionnaire, are increasingly used. This paper presents the results of two intertwined experiments in the context of a push-to-web design. The first experiment gauges the effect of adding an advanced letter, an additional reminder or both to the contact. The second tests the use of a £30 conditional incentive versus a £20 conditional incentive plus a £10 early bird incentive (EBI). The analysis shows the superiority of the advanced letter in increasing the household response rate compared to a third reminder letter, as well as the cost-effectiveness of using the early bird incentive. The results suggest that using advance letters in combination with the early bird incentive is the best strategy to minimise costs whilst increasing response rates.

Subjects

Paper download  

#588665

News

Latest findings, new research

Publications search

Search all research by subject and author

Podcasts

Researchers discuss their findings and what they mean for society

Projects

Background and context, methods and data, aims and outputs

Events

Conferences, seminars and workshops

Survey methodology

Specialist research, practice and study

Taking the long view

ISER's annual report

Themes

Key research themes and areas of interest